Refund policy
Awahe Academy aims to provide high-quality training and wants you to have a positive experience. If you have any questions about your order, email info@awahe.com, call (209) 310-0333, or write to us at our registered address.
Training fees are non-refundable once training begins
Training fees are non-refundable once a student has received training materials or attended their first class.
Because our programs are live, one-to-one and delivered digitally:
- Refunds are generally not provided once access to course content, training materials or the learning platform has been granted.
- Refunds are not issued where services have been delivered as described.
- Missed sessions, lack of participation, scheduling conflicts, or changes in personal circumstances do not typically qualify for a refund.
- Refund requests are reviewed case by case at Awahe's discretion. Approved refunds are processed to the original payment method, subject to your payment provider's timelines.
If we are unable to deliver
If Awahe Academy is unable to provide the services as agreed, you may be eligible for a refund or another appropriate remedy in accordance with applicable law.
European Union customers
Where EU consumer protection law is determined by a competent authority to apply to your transaction, you may have a statutory right to cancel within 14 days of confirmation (the "cooling-off period"), unless an exception applies. If you ask us to begin training during that period, you acknowledge that your right to cancel may be reduced or lost once the services have been fully performed, and that you may be required to pay for the portion of services already provided.
Questions
Email info@awahe.com or call (209) 310-0333. Our Tracy office is open 7 days a week, 7:00 AM to 7:00 PM Pacific.
The complete Terms and Conditions are published at awahe.com/terms.
