Cookie Policy

Last Updated: August 28, 2026

This Cookie Policy explains how Awahe Inc. (“we”, “us”, or “our”) uses cookies and similar tracking technologies across the Awahe website (awahe.com) and theAwahe mobile application (collectively, the “Platform”). This Policy should be read together with our Privacy Policy, available on the Platform.

1. Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following terms shall have the meanings set out below:

“Cookie” Means a small text file placed on your computer, mobile device, or tablet by the Platform when you access certain parts of the Platform or use certain features.

“Similar Technologies” Means tracking technologies used alongside or instead of cookies, including but not limited to local storage, device identifiers, software development kits (SDKs), session tokens, and advertising identifiers.

“Personal Data” Means any information that relates to an identifiable individual who can be directly or indirectly identified from that data, as defined under applicable privacy laws, including the California Consumer Privacy Act (CCPA), where applicable.

“Applicable Privacy Law” Means all relevant data protection and privacy legislation applicable to Awahe Inc.’s operations, including the California Consumer Privacy Act (CCPA), the CAN-SPAM Act, and other applicable federal or state laws in the United States.

"Awahe Inc." Means Awahe Inc., a company incorporated in California, USA, with its registered address at 2311 N TRACY BLVD, WV 06, TRACY, CA 95376, USA

“Platform” Means collectively the Awahe website (including all subdomains) and the Awahe mobile application, including all updates, features, and related services.

2. Information About Us

The Platform is owned and operated by Awahe Inc.

With its registered address at 2311 N TRACY BLVD, WV 06, TRACY, CA 95376, USA

Email: info@awahe.com Telephone: (209) 310-0333

3. How We Use Cookies and Similar Technologies

3.1 First-Party Cookies and Technologies

The Platform may place and access certain first-party cookies and similar technologies on your device. These are placed directly by Awahe Inc. and are used to facilitate and improve your experience of the Platform. We take reasonable steps to ensure that your privacy and personal Data are protected when using these technologies.

3.2 Third-Party Cookies and Technologies

When using the Platform, you may also receive third-party cookies and similar technologies. These are placed by service providers that deliver services such as analytics, advertising, payment processing, and performance monitoring. For details of the third-party providers we use, please refer to Section 5 of this Policy.

When you navigate to an external business website via the BizConnect feature in the Awahe Application — for example, by tapping "Tap for more info" on a business listing — that external website may set its own cookies on your device independently of Awahe Inc. Awahe Inc. has no control over cookies set by third-party business websites accessed through BizConnect and is not responsible for their cookie practices. Please refer to the cookie or privacy policy of the relevant third-party website for information about the cookies they use.

3.3 Types of Cookies and Technologies We Use We use cookies and similar technologies in accordance with applicable privacy laws. These may include:

3.3.1 Strictly Necessary Technologies These are essential for the operation of the Platform, including features such as login authentication, session management, payment processing, and account access. The Platform may not function properly without these technologies.

Examples: authentication tokens, session identifiers, security cookies.

3.3.2 Functionality Technologies These allow the Platform to remember your preferences, such as language, login details, and customization settings, to provide a more personalized experience. Examples: language settings, interface preferences, and personalization tokens.

3.3.3 Analytics Technologies These help us understand how users interact with the Platform, including navigation behavior and feature usage, so we can improve performance and user experience. Tools may include Firebase (for the Application) and Google Analytics (for the Website).

3.3.4 Marketing and Targeting Technologies These technologies are used to deliver relevant advertising and promotional content based on your interests and browsing behavior. They may track your activity across the Platform and other websites to build a profile of your interests and display more relevant ads.

Tools may include Facebook Pixel, TikTok Pixel, Google AdWords, HubSpot, Klarna, and other third-party advertising and payment networks. These providers operate under their own privacy policies and you may opt out of interest-based advertising through your device or browser settings.

3.3.5 Third-Party Technologies These are implemented by third-party providers that support services such as analytics, payments, and advertising. These providers operate under their own privacy policies.

3.3.6 Persistent Technologies

Persistent cookies remain on your device for a specified period and are activated each time you access the Platform until they expire or are deleted.

3.3.7 Session Technologies

Session cookies are temporary and remain on your device only during your session. They are automatically deleted when you close your browser or end your app session.

3.4 Consent and Opt-Out Where required by applicable law, your consent will be obtained before any non-essential cookies or similar tracking technologies are placed on your device. You may withdraw your consent or update your preferences at any time through the cookie consent tool on the Platform, your browser settings, or your device operating system settings.For more information on managing your preferences, please refer to Section 5 of this Policy.

3.5 Further Information

For more information about how we collect, use, and protect your personal Data, as well as your rights, please refer to our Privacy Policy available on the Platform.

4. What Cookies and Technologies Does Our Platform Use?

• 4.1 The following first-party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary Expires XSRF-TOKEN Preserves User Login information and states Yes When you close your browser DPSettings Preserves the user's Cookie policy preferences Yes 12 days slim_session Preserves User Login information and states Yes 2.5 days affiliate Tracks purchases made through affiliate links to ensure proper credit is given to the affiliate partner. No Depends on your affiliate cookie settings

• 4.2 The following strictly necessary third-party Cookies may be placed on your computer or device.

Name of Cookie Provider Purpose Expires __stripe_sid checkout.stripe.com Used to process payments for our website. 30 minutes __stripe_mid checkout.stripe.com Used to distinguish users. 1 year cid checkout.stripe.com Used to process payments for our website. 3 months vuid vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 3 years player player.vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year cf_clearance www.cloudflare.com Used by clouflare to specify the duration that our website is accessible to a visitor that successfully completed a previous Captcha or challenge. 4 hours

• 4.3 Our platform uses the following functional Cookies

Name of Cookie Provider Purpose Expires hblid awahe.com a visitor identifier that we use only on your site to remember this visitor between visits 2 years wcsid awahe.com a session identifier that we use only on your site to keep track of a single chat session When you close your browser olfsk awahe.com storage identifier that we use to maintain chat state across pages (e.g. message history) 2 years _okbk awahe.com extra state information (e.g. chat box being open/closed) When you close your browser _ok awahe.com most recent Olark site ID (security measure) When you close your browser _oklv awahe.com the Olark loader version (for improved caching) When you close your browser _okla awahe.com used for caching purposes (loaded from CDN vs. loaded from our infrastructure) When you close your browser _okgid awahe.com used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser _okac awahe.com used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser

_okdetect awahe.com Used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages). When you close your browser

_okck awahe.com Used to test whether the visitor's browser allows cookies to be stored. When you close your browser

TawkTo

Name of Cookie Provider Purpose Expires tawk_uuid_ awahe.com HTTP cookie 6 months twk_idm_key awahe.com Visitor connection management Session twk_token_ awahe.com HTML local storage Session tawk_uuid_propertyId awahe.com Visitor tracking 6 months tawkUUID (deprecated) awahe.com Visitor tracking 6 months __tawkuuid (deprecated) awahe.com Visitor tracking 6 months ss (deprecated) awahe.com Visitor session management Session TawkConnectionTime awahe.com Manages visitor connection Session Tawk_xxxxxxx (deprecated) awahe.com Visitor preference 6 months

Freshchat

Name of Cookie Provider Purpose Expires pubsub_cookie awahe.com This cookie is used for the freshchat service When you close your browser hop- awahe.com This cookie is used for the freshchat service When you close your browser awahe.com This cookie is used for the freshchat service When you close your browser _ awahe.com This cookie is used for the freshchat service 1 year pnctest awahe.com This cookie is used for the freshchat service 1 year

Zendesk Web Widget

Name of Cookie Provider Purpose Expires ZD-zE_oauth awahe.com Stores the authentication token once the user has been authenticated. 2 hours ZD-currentTime awahe.com Sets the time when the page loads. Forever ZD-settings awahe.com Stores a hash of settings so that we don't keep sending blips after the initial one Forever ZD-suid awahe.com Session id for pathfinder. 20 minutes ZD-buid awahe.com Collects Machine ID. Forever

_answer_bot_service_session awahe.com Used to uniquely identify a user session when using Answer Bot Article Recommendations. When you close your browser

Intercom

Name of Cookie Provider Purpose Expires intercom-id-[app_id] awahe.com Anonymous visitor identifier cookie. As people visit your site they get this cookie. 9 months intercom-session-[app_id] awahe.com Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it one week from that moment. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom('shutdown');, which usually happens on logout. 1 week intercom-device-id-[app_id] awahe.com Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months. We use this cookie to determine the unique devices interacting with the Intercom Messenger to prevent abuse. 9 months

• 4.4 Our Platform uses analytics services, including Google Analytics (for the Website) and Firebase Analytics (for the Application). Website analytics refers to a set of tools used to collect and analyse usage information, enabling us to better understand how our Platform is used and improve the experience for our users.
• 4.5 The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies; however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
• 4.6 The analytics services used by Our Site use the following cookies:

Google Analytics

Name of Cookie Provider Purpose Expires _ga awahe.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years _gat awahe.com Google Analytics: Used by Google Analytics to throttle the request rate. When you close your browser _gid awahe.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. When you close your browser _ga_<container-id> awahe.com Used to persist session state. 2 years

Mixpanel

Name of Cookie Provider Purpose Expires mp_#_mixpanel awahe.com MixPanel: Cookie used by MixPanel for analytics purposes 1 year

BDOW

Name of Cookie Provider Purpose Expires __smToken awahe.com The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. 1 year __smSmartbarShown awahe.com Is set when the Smartbar is shown 50 years __smVID awahe.com Used to display relevant advertising 1 month __smSessionId awahe.com Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products When you close your browser

__smListBuilderShown awahe.com cookie is set when the List Builder is shown on your website. 1 year

__smScrollBoxShown awahe.com cookie is set when the Scroll box is shown on your website. 1 year

__smWelcomeMatShown awahe.com cookie is set when the Welcome mat is shown on your website. 1 year

__smSmartbarShown awahe.com cookie is set when the Smart Bars are shown on your website. 1 year

__smListBuilderOptOut awahe.com is set when a visitor clicks an "Opt-Out" button on the List Builder. 1 year

__smSmartBarOptOut awahe.com is set when a visitor clicks an "Opt-Out" button on Smart bars. 1 year

__smScrollBoxOptOut awahe.com is set when a visitor clicks an "Opt-Out" button on Scroll box. 1 year

__smWelcomeMatOptOut awahe.com is set when a visitor clicks an "Opt-Out" button on welcome mat. 1 year

__smSubscribed awahe.com is set when a visitor subscribes via any of the List Builder, Welcome Mat, Scroll Box or Smart Bars they are shown on your website. 1 year

• 4.7 Targeting/Marketing cookies
  Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information directly, but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising.

Facebook

Name of Cookie Provider Purpose Expires _fbp awahe.com Identifies browsers for advertising and site analytics services 90 days fr facebook.com Delivers advertisement products such as real-time bidding from third-party advertisers 90 days datr facebook.com Identifies the web browser used to connect to Facebook; enhances security and site integrity 2 years c_user facebook.com Contains the user ID of the currently logged-in user 1 year xs facebook.com Contains session number and secret number for security Varies, tied to session sb facebook.com Helps improve friend suggestions 2 years oo facebook.com Opt-out of Facebook showing ads based on activity on third-party websites 5 years presence facebook.com Contains user's chat state (e.g., which chat tabs are open) End of session

Hubspot

Name of Cookie Provider Purpose Expires __hstc awahe.com The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 6 months hubspotutk awahe.com This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 6 months __hssc awahe.com This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 min __hssrc awahe.com Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. session messagesUtk awahe.com This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. 6 months

Refersion

Name of Cookie Provider Purpose Expires ci_session refersion.com Preserves users states across page requests. When you close your browser refersion_csrf_code refersion.com Sets csrf token to prevent cross site request forgery. When you close your browser __cfduid refersion.com Used by the content network, Cloudflare, to identify trusted web traffic. 1 year

Google AdWords

Name of Cookie Provider Purpose Expires ads/ga-audiences awahe.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. When you close your browser

Fomo

Name of Cookie Provider Purpose Expires Fomo.hstry-count-since-first-event- awahe.com Used by Fomo for showing user notifications. Persistent Fomo.hstry-first-timestamp- awahe.com Used by Fomo for showing user notifications Persistent Fomo.snv- awahe.com Used by Fomo for showing user notifications Persistent

TikTok

Name of Cookie Provider Purpose Expires _ttp awahe.com TikTok Pixel: Used by TikTok to measure the effectiveness of advertising, track conversions, and build audiences for ad targeting across TikTok's advertising network. 13 months _ttclid tiktok.com TikTok click identifier used to track ad campaign performance and attribute conversions to specific TikTok ads. Session tt_appInfo tiktok.com Stores information about the TikTok application being used for ad delivery and measurement. Session tt_sessionId tiktok.com Session identifier used by TikTok for tracking user sessions during ad interactions. Session

Google Tag Manager

Name of Cookie Provider Purpose Expires _gtm awahe.com Google Tag Manager: Used to load and manage marketing and analytics tags on the website. Does not collect personal data directly but enables other tracking tools to function. Session

SendGrid (Twilio Inc.)

Name of Cookie / Tracker Provider Purpose Expires Email open pixel sendgrid.net A tracking pixel embedded in transactional and marketing emails sent via SendGrid. Used to detect whether the recipient has opened the email. No cookie is placed on your device; the pixel loads when the email is opened. N/A (email-based) Email click tracking sendgrid.net Links in emails sent via SendGrid may be routed through SendGrid's click-tracking servers to measure click-through rates on email campaigns and service notifications. N/A (email-based)

4.8 Mobile Application Technologies

The Application uses Software Development Kits (SDKs) and other tracking technologies to provide core functionality and analytics. These do not always use browser-based cookies but function similarly to identify your device and session.

SDK / Technology Provider Purpose Data Collected Firebase SDK Google App performance monitoring and user behavior analytics. Analytics Device ID Internal Used to identify unique installations for security and account sync. Strictly Necessary Push Tokens Apple/Google Enables the delivery of notifications to your mobile device. Functional Chat Session StorageInternal (Firebase)Keeps your support conversation open and in sync between app launches, and stores unsent message drafts on your device.Strictly Necessary

IDFA (Identifier for Advertisers) — iOS devices. You can reset or disable this in your device Settings under Privacy & Security → Tracking.GAID (Google Advertising ID) — Android devices. You can reset or opt out in your device Settings under Privacy → Ads.You may opt out of interest-based advertising or reset your advertising identifier at any time through your device operating system settings. Disabling the advertising identifier will not affect your ability to use the core features of the Application.

4.9 No In-App Purchase or App Store Payment Tracking

The Awahe mobile Application does not process any payments through the Apple App Store or Google Play Store in-app billing systems. Accordingly, no cookies or tracking technologies related to Apple or Google in-app purchase billing are used within the Application.

All payment processing is conducted exclusively through the Awahe website (awahe.com) via Stripe, whose cookies are listed in Section 4.2 of this Policy.

4.10 Awahe Assistant In-App Chat

The support chat stores a small amount of data locally on your device — a conversation identifier and any unsent draft message — so that your conversation persists between app launches. This storage is strictly necessary for the feature to function, is not used for analytics or advertising, and is cleared when you delete your Account or uninstall the Application.

5. How Can You Control Cookies and Tracking?

5.1 Cookie Consent

Where required by applicable law, you may be presented with a consent notice before non-essential cookies or similar tracking technologies are placed on your device.

You may choose to accept or reject non-essential cookies and technologies. Providing consent allows us to enhance your experience and deliver improved functionality across the Platform.

You will have the option to manage your preferences and select different categories of cookies and tracking technologies, where such controls are available.

Please note that declining certain non-essential technologies may affect the functionality and performance of the Platform.

Technologies that are strictly necessary for the operation of the Platform may be used without requiring your consent, as they are essential for core functionality.

California residents have the right to opt out of the sale or sharing of their personal information as defined under the California Consumer Privacy Act (CCPA). To exercise this right in relation to marketing and targeting cookies, please use the cookie preference controls available on the Platform or contact us at info@awahe.com.

5.2 Managing Cookies Through Browser Settings

In addition to any consent tools provided on the Platform, you can manage cookies through your browser settings. Most browsers allow you to:

• Accept or block all cookies
• Block only third-party cookies
• Delete cookies stored on your device
• Set preferences for specific websites

• Most browsers accept cookies by default, but you can change these settings at any time. Disabling cookies may impact the functionality and performance of certain parts of the Platform.
  
  

5.3 Managing Tracking Technologies Through Device Settings

If you access the Platform via a mobile application, you can manage tracking technologies through your device settings, including:

• Disabling ad tracking or limiting ad personalization (ATT on iOS).
• Resetting your device advertising identifier (IDFA on iOS or GAID on Android).
• Managing app permissions (such as notifications, location, and storage).
• Adjusting privacy settings within the Application's "Settings" menu.
  
  

5.4 Browser-Specific Guidance

You can find more information about managing cookies in common browsers at the following resources:

• Google Chrome — support.google.com/chrome/answer/95647
• Microsoft Edge — support.microsoft.com/microsoft-edge
• Safari (macOS) — support.apple.com/guide/safari
• Safari (iOS) — support.apple.com/en-us/HT201265
• Mozilla Firefox — support.mozilla.org
• Android browsers — refer to your device manufacturer’s documentation

6. Changes to this Cookie Policy

6.1 Policy Updates

Awahe Inc. reserves the right to update or modify this Cookie Policy at any time to reflect changes in technology, legal or regulatory requirements, or our practices.

Any updates to this Cookie Policy will be made available through the following channels:

• Posted on the Platform (including the Website and within the Application)
• Made available within the Application settings, where applicable
• The “Last Updated” date at the top of this Policy will be revised accordingly

.

Where required by applicable law or where changes materially affect your rights, we may notify you through appropriate means, which may include email notifications, in-app notices, or other prominent notices on the Platform.

You are encouraged to review this Cookie Policy periodically to stay informed of any updates. Your continued use of the Platform following any changes constitutes your acceptance of the revised Cookie Policy.

6.2 Conflict Between Versions

In the event of any conflict between the current version of this Cookie Policy and any previous version, the current version in effect at the time of your use of the Platform shall prevail, unless expressly stated otherwise.

7. Further Information

7.1 Contact Us

If you have any questions, concerns, or would like more information about how Awahe Inc. uses cookies and similar tracking technologies across the Platform, you may contact us using the details below:

Awahe Inc.

2311 N TRACY BLVD, WV 06, TRACY, CA 95376, USA,

(209) 310-0333

info@awahe.com

awahe.com

7.2 Related Policies and Documents

For more information about how we collect, use, and protect your personal Data, as well as the terms governing your use of the Platform, please refer to:

• Privacy Policy (available on the Platform)
• Terms and Conditions (available on the Platform)
  
  7.3 Mobile App Store Compliance

This Cookie Policy applies to both the Awahe website (awahe.com) and the Awahe mobile Application available on the Apple App Store and Google Play Store.

For Apple App Store users: The Application complies with Apple's App Tracking Transparency (ATT) framework. Where tracking technologies are used, you will be prompted to provide permission before any tracking occurs across third-party apps or websites. You may update your tracking preferences at any time through your device Settings under Privacy & Security → Tracking.

For Google Play Store users: The Application complies with Google Play's Data Safety requirements. A summary of data collected, data shared, and user privacy controls is available on the Application's Google Play Store listing page.

If you have any questions about how tracking technologies are used in the Application, please contact us at info@awahe.com.