Help Centre
Frequently Asked Questions
Everything you need to know about enrollment, certification, training program access and support — answered in one place.
1 Can I take the training online and work from home?
Yes. Every paid training program is taught live online, one-on-one, so you can learn from home. Truck dispatching, freight brokerage, e-commerce and digital marketing are all skills people use to work from home once they are trained. Prefer a classroom? Train in person at our Tracy or Fresno, California campus.
2 How long does the training program take?
Core training completes in 3–4 weeks. Extended practice and mentorship support continue for up to 3 months. Training Program material remains accessible for 1 year from the date of enrollment.
3 Will I receive a certification after completing the training program?
Yes. Upon successful completion of the training program and final exam, you will receive an official Awahe Academy certification. This validates your skills and serves as a credential for career advancement.
4 Can I take this training program online?
Yes. We provide flexible live online classes via Zoom between 6:00 AM and 10:00 PM Pacific Time. After enrollment, our online customer support team is available 24 hours a day, 7 days a week. For in-person training, our office is open Monday through Sunday, 7:00 AM to 7:00 PM Pacific Time. Customer care: (209) 655-0001.
5 Is this training program for beginners or experienced professionals?
Both. Whether you are starting from scratch or upgrading existing skills, the training covers foundational concepts through to advanced strategies.
6 Is this one-on-one personal training?
Yes. Each student receives individual guidance, live support, and personalized mentorship throughout the program to ensure proper understanding and practical learning.
7 What language is the training taught in?
English, Punjabi and Hindi.
8 What happens if I need to cancel or get a refund?
Yes, training fees are refundable only if the student has not received the training materials or attended their first class. Refunds may also apply if Awahe Academy cannot provide the agreed-upon services. Please read the full refund policy before enrolling.
9 How do I access the training program after purchasing?
Upon completing your payment, you will be assigned to your training program. You can access your training program immediately through the Awahe website or mobile app.
10 What payment methods are accepted?
We accept all major credit cards via Stripe and offer financing through Klarna — allowing you to learn today and pay later. Please review Klarna's terms at klarna.com/us/legal before selecting that option.
11 How do I delete my account or request data removal?
You can delete your account at any time through the Awahe mobile app under Account Settings, by visiting awahe.com/delete-account, or by emailing info@awahe.com with the subject line "Data Deletion Request." All personal data will be permanently removed within 30 days of your request.
Still have questions?
Our team is happy to walk you through the training program, pricing and enrollment. We usually reply within one business day.
